Siklu Service & Support Plan for 1200T, Platinum, 1 Year per ODU, SR-PL-1Y-T

Platinum Support Includes:

• Helpdesk  - During business hours. 
• 24x7 Hotline – around the clock technical support
• Priority SLA - priority handling and strict response, restore and resolve times for support cases
• SW Maintenance – bugs correction and patches
• SW Upgrade – new SW releases with additional features
• Technical updates – regular updates of product documentation, guides, notes, alerts
• HW Warranty - HW repair
• Advance Replacement – 2 business days shipment of RMAs